Our Engagements
Three ways of working with your processes
Each of our engagements is designed to fit a different kind of question. From a single structured session to a multi-week study, the work begins from observation and ends with something your team can use.
← Back to Home— our approach
How each engagement unfolds
All three of our engagements share a common orientation: we begin from what is actually happening in your organisation, not from what a methodology says should be happening. This starting point determines everything about the quality of what follows.
Before any engagement begins, we agree a written scope with the client. During the engagement, we follow a structured discipline of observation and documentation. At the end, we produce deliverables that we review together with the operating team to ensure they are accurate.
Where engagements differ is in their scope, duration, and the level of question they are suited to address. The descriptions below are intended to help you identify which fits your situation most closely.
Pre-engagement brief and scoping
We exchange a written brief and agree the scope before committing to an engagement.
Observation and structured note-taking
We observe the process in operation, taking structured notes alongside brief conversations with operating colleagues.
Documentation and diagramming
We draft the written report and process diagrams, then review them with your team for accuracy.
Delivery and facilitated discussion
Final deliverables are submitted and, for most engagements, we hold a facilitated session to discuss findings with the team.
01 — engagement
Process Observation Study
MYR 3,280
A careful study of how a defined process currently unfolds in your organisation, carried out primarily by sitting with the people who operate it. We observe, take notes at a considered pace, and hold short conversations with colleagues about what they notice themselves.
The outcome is a written observation report with diagrams of the process as it currently exists — not as a manual might describe it. This is a meaningful distinction. Many organisations find that seeing an accurate picture of their actual process, rather than their intended one, opens a productive conversation they had not previously been able to have.
Key inclusions:
- On-site process observation with structured note-taking
- Short conversations with operating colleagues
- Written observation report (typically 8–14 pages)
- Current-state process diagrams, reviewed for accuracy
- Facilitated team review session
// suited to
Manufacturing operations, service delivery functions, and back-office processes where a clear picture of current practice would be useful — particularly where the gap between formal procedure and actual practice is suspected to be significant.
// engagement diagram
// engagement diagram
02 — engagement
Process Refinement Advisory
MYR 2,560
Tailored support for teams considering measured adjustments to a process they know well. We work alongside your internal team, helping you articulate what is currently working, what is causing quiet friction, and what adjustments seem both worthwhile and sensible given your context.
This engagement is suited to teams that are not starting from a blank slate — they have experience with the process and a sense that something could be improved, but have not yet found the right way to examine it carefully. We provide the structure and the outside perspective that makes that examination productive.
Key inclusions:
- Structured working sessions with the internal team
- Written refinement note with observations and suggestions
- Updated process diagram reflecting current and possible states
- Facilitated conversation with the team about the path forward
- Typically four to six weeks
// suited to
Teams who know their process well and have a sense that something is not working as well as it could — but who have not yet been able to examine it carefully or reach agreement on what to change.
03 — engagement
Process Review Session
MYR 660
A compact engagement for a team leader or manager wishing to think carefully about a specific process within their remit. Before the session we exchange a short brief and any related materials — procedure documents, organograms, or prior assessments — so the session time is well spent.
The session itself, lasting two and a half hours, is structured around understanding the process as it stands today and considering a small number of gentle adjustments that might be worth exploring. We facilitate the session but the thinking is yours. A brief written summary follows within three business days.
Key inclusions:
- Pre-session brief exchange and material review
- Structured 2.5-hour facilitated session
- Brief written summary with key observations (2–3 pages)
- Single-session commitment, no ongoing relationship required
// suited to
A team leader or manager who wants to think through a process question with a knowledgeable outside perspective, without committing to a longer engagement. Also useful as a starting point to assess whether a deeper engagement would be worthwhile.
// engagement diagram
— choosing the right engagement
Which engagement fits your question?
| Feature | Review Session | Refinement Advisory | Observation Study |
|---|---|---|---|
| Duration | 1–2 weeks | 4–6 weeks | 2–3 weeks |
| On-site observation | — | ||
| Process diagrams | — | ||
| Written report | Summary (2–3 pp.) | Refinement note | Full report (8–14 pp.) |
| Facilitated team session | — | ||
| Fixed fee (MYR) | 660 | 2,560 | 3,280 |
// All fees are fixed and inclusive of Klang Valley travel. Discussed in writing before work begins.
— shared standards
Commitments that apply across all engagements
Strict client confidentiality
All observations and shared materials are treated as strictly confidential. We comply with Malaysia's PDPA 2010 on all data handling.
Written scope agreed upfront
No engagement begins without a written brief agreed by both parties. This protects both the client's time and ours.
Accuracy review with operating team
All diagrams and written observations are reviewed with the people closest to the process before the final deliverable is submitted.
No additional invoices mid-engagement
The fixed fee covers the engagement as scoped. Any additions to scope require a new written agreement before additional work begins.
No pressure to continue beyond scope
We do not use one engagement to create dependency for the next. If a single session addresses your question, we will say so.
Deliverables belong to your organisation
All written reports and diagrams produced during an engagement are your organisation's property to use, adapt, and share as you see fit.
— start here
Not sure which engagement fits your situation?
A brief message describing the process and your question is enough for us to suggest which engagement would be most appropriate — or to explain why none of them might be right for now.
Send Us a Brief Note